Refund policy

Urban’s Edge Tattoo Care

Refund & Return Policy

Final Sale & Product Safety

At Urban’s Edge Tattoo Care, we prioritize product safety, quality, and integrity. Due to the hygienic nature of our skincare, tattoo aftercare, piercing aftercare, and professional tattoo artist products, sales of these items are final and non-refundable except as expressly stated below or required by applicable law.

We do not accept returns or exchanges for change of mind, personal preference, or incorrect product selection, including unopened products, because we cannot verify product handling and integrity after delivery.

Packaging & Cosmetic Imperfections

Our products use different packaging formats. Some tins have securely fitting lids without a separate foil, plastic, or tamper-evident seal. The absence of an additional seal is not, by itself, evidence of opening, damage, or a defect. Securely fitting lids are not represented as leakproof.

Minor dents, scratches, scuffs, and other superficial packaging imperfections do not qualify for refunds, returns, or replacements when the product remains safe and suitable for its intended use. Packaging damage that affects safety or usability will be evaluated individually.

Temperature Sensitivity, Melting & Oil Seepage

We take reasonable precautions when shipping temperature-sensitive products. Depending on conditions, these may include insulated packaging, cooling packs, and shipment scheduling intended to reduce extended exposure to heat. We cannot control temperatures or handling once a shipment is in transit.

Certain butters, balms, and glides may soften or melt during shipping, and a small amount of oil may seep around a securely closed lid. Melting, softening, or minor oil seepage alone does not establish contamination or a manufacturing defect and does not automatically qualify for a refund, return, or replacement.

For products intended to resolidify after melting, keep the lid closed, place the container upright in the refrigerator, and allow it to firm up before use. If you notice foreign material, an unusual odor, substantial product loss, or another indication that safety or usability may be compromised, do not use the product and contact us for evaluation.

Exceptions & Eligible Claims

We will review claims involving verified manufacturing defects or quality problems, incorrect items shipped by Urban’s Edge Tattoo Care, shipping damage that materially compromises product safety or usability, and official product recalls. Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, refund, or other legally required resolution.

Reporting Issues

Please contact Urban’s Edge Tattoo Care within 24 hours of carrier-confirmed delivery to report visible shipping damage, incorrect items, or immediately apparent product problems. The carrier’s delivery confirmation will be used to determine the delivery time. We may request photographs, order information, and proof of purchase.

This 24-hour reporting request does not eliminate rights concerning hidden manufacturing defects, recalls, or other remedies protected by applicable law.

Return Shipping Costs

Customers are responsible for shipping costs for any approved customer-initiated return or exchange. When we require a return because of a verified manufacturing defect, our shipping error, or a recall for which Urban’s Edge Tattoo Care is responsible, we will provide a prepaid label or reimburse reasonable return shipping costs, as appropriate and consistent with applicable law.

Return Authorization & Refunds

Contact us for authorization before sending any item back. Unauthorized returns may be refused where permitted by law. Approved refunds are generally issued to the original payment method. Processing times may vary by payment provider.

Legal Rights

Nothing in this policy limits or excludes rights or remedies available under applicable consumer protection laws.

Customer service contact: urbansedgetattoo@gmail.com