For customer service inquiries only, please contact urbansedgetattoo@gmail.com

Our customer service team aims to respond to all E-mails within 24-48 hours.

All the orders are dispatched within 1-3 Business days from our warehouse after receiving the order. 

Shipping time estimates are less than 1 week

Please note our fulfilment and shipping estimates will be longer than usual depending on the product and shipping estimates might increase for your order during Public Holidays and busy periods.

Yes, Please check our Product Return and Refund Policy to know more.

Please urbansedgetattoo@gmail.com with your order number including a video and photos of the fault. The pictures/videos of the product must show that the product is unused, has all the tags intact.

Extra charges like Import tax, duties and related Customs fees if applicable, are determined and charged by the Customs office of the destination country and the cost is not covered in payments you made to us. Please contact your local Customs office directly for further details.

Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers.

Don’t fret! Your tracking status may take 24hrs to update from pre-shipment status. 

Please contact our team immediately if you need to change or cancel your order but we unfortunately cannot make any changes or cancel your order after it has left our warehouse.