FAQs

Yes, our company recommendations are based on how our product line is formulated and used successfully by artists and clients worldwide. However, every artist, and skin type is different. We always recommend consulting with your tattoo artist and a medical professional if needed when creating a personalized aftercare plan.

All the orders are dispatched within 1-3 Business days from our warehouse after receiving the order.

Shipping time estimates are less than 1 week

Please note our fulfilment and shipping estimates will be longer than usual depending on the product and shipping estimates might increase for your order during Public Holidays and busy periods.

Everyone's skin is unique, and no two people respond to products in exactly the same way. While our formulations are crafted with high-quality, skin-loving ingredients and have been used successfully by thousands and clients and artists around the world, we can't guarantee the same results for every individual. Your personal physiology, sensitivities, and skin conditions all play a role. That's why we always recommend doing a skin patch test before full use, especially if you have sensitive skin or known allergies. At Urban's Edge, we're committed to putting forward the best possible product, but with any skincare, product or aftercare item, individual results may vary. However, we've seen fantastic proven results across a wide range of skin types and have built a loyal customer base because our products consistently preform and meet the needs of so many people.

Urban's Edge products are formulated with high-quality ingredients and are intended for topical use only. As with any skincare product, we recommend performing forming a patch test prior to full use.

DISCONTINUE USE IMMEDIATELY if irritation or discomfort occurs. Urban's Edge is not liable for individual reactions to any particular ingredient. If you have known sensitivities or concerns, please consult with a medical professional prior to use.

Our CBD products use CBD Isolate, which contains no THC, the psychoactive compound in cannabis that most drug tests screen for. Because CBD Isolate is free of THC, it is highly unlikely to cause a positive result on a standard drug test. HOWEVER, we recommend that individuals who are regularly drug tested, such as, emergency personnel, military members, tuck drivers, or healthcare workers, please consult with their employer or testing agency before use, as testing protocols can vary.

Our products are for topical use only and do not produce psychoactive effects. However, because some of our formulas contain CBD and/or Lidocaine, we do not recommend these certain products for individuals in recovery without first consulting with a healthcare professional. While unlikely, these ingredients may trigger psychological associations or cravings in some individuals. Your health and recovery are important. Please use discretion and seek medical guidance if you have any concerns.

That's a great question and an important distinction. When your tattoo artist says to avoid "fragrance," they're typically referring to synthetic fragrance oils, which are made from lab-created chemicals and can cause irritation, allergic reactions, or disrupt healing, especially on broken skin.

At Urban's Edge, our products are never scented with synthetic fragrances. Instead, we use pure essential oils, which are natural plant extracts known for their healing, soothing, and antimicrobial properties. For example, lavender, tea tree, and frankincense oils can actually support recovery when used at proper dilution levels. Our formulations use these essential oils at safe, industry-recommended percentages that enhance healing without compromising your tattoo color, integrity, or recovery. So while our products may have a light natural scent, they are 100% free from synthetic fragrance and completely aligned with safe tattoo aftercare.

Yes, when used correctly, essential oils are safe for tattoo recovery and can offer natural benefits during the healing process. Our products are formulated with plant-based essential oils, not synthetic fragrance oils, which are known to be irritating and unsuitable for fresh tattoos.

We carefully use essential oils at safe, recommended percentages to ensure they do not interfere with the tattoos color, healing or integrity. These natural oils can help soothe the skin, support recovery, and enhance the overall aftercare experience.

Great Question! Most lotions on the market are made with 85%-95% water as their main ingredient. This means they only contain 5% to 15% active ingredients. While they can provide temporary moisture, they-re often diluted and less effective for true healing. At Urban's Edge, we believe your skin deserves better. Our products are 100% active ingredients- no fillers, no fluff. That means every single ingredient is chosen for its purpose, whether it's soothing, protecting, or assisting the healing process. The result? Faster recovery, better absorption, and real results your skin can feel. We've crafted our formulas to be concentrated in a good way. While our products absolutely support overall skin health, they are designed to give clients more of what their healing tattoo actually needs- Deep moisture, fast absorption, and powerful natural ingredients that help the skin recover quickly and beautifully.

Yes! Our products have been tested and trusted by thousands of professional tattoo artists across the country and around the world. They are regularly used in studios on clients of all skin types with consistent, successful healing results. Unlike generic and/or petroleum aftercare options, Urban's Edge is specifically formulated for tattooed skin using high-quality, skin-safe ingredients. While we always recommend a patch test to rule out individual sensitivities, our products have been battle-tested in real studios with veteran artists and proven to out perform many mainstream alternatives currently on the market.